H2Gold Boiler Cover Plans at Northampton H2O 

Northampton H2Gold Boiler Cover Plan covers 
 
Boiler and Controls 
Included 
Your first service or annual service 
All repairs to: 
A single natural gas boiler or warm-air unit on your property, designed for home use and with a heat output capacity of up to 70kW; 
The flue including the flue terminal, up to 1 metre in length; 
The controls that make the boiler work including the programmer, any thermostats, motorised zone valves and central heating pump; and 
The gas supply pipe 
 
If your boiler is less than 7 years old, we will replace it if we can’t repair it, as long as it has been serviced annually since it was installed and you have a record of this 
 
If we can’t repair the gas supply pipe and/or the controls that make your boiler work, we will replace them 
Not Included 
Accidental damage 
Damage caused by lime scale, sludge or other debris, if we’ve told you before that you need to carry out repairs, improvements or a system flush, but you haven’t done so 
Fixing showers and their parts 
Underfloor heating controls 
Repairing or replacing the flue including the flue terminal if it’s over 1 metre in length 
Repairing or replacing the flue including the flue terminal for any open flued appliances 
Replacing or topping up your system inhibitor unless we’ve removed it 
Any part of your boiler and controls which directly supplies a swimming pool 
Resetting your controls or replacing the batteries 
Repairing or replacing your central heating system 
Central Heating 
Included 
A first service or annual service 
All repairs to the heat and hot water system on your property including: 
Expansion tank, radiators, bypass and radiator valves 
Warm-air vents 
Cylinders and any immersion heater and its wired in timer switch; and 
The pipes that connect the central heating system 
 
A replacement of any parts of your central heating we can’t repair 
Not Included 
Accidental damage 
Damage caused by lime scale, sludge or other debris, if we’ve told you before that you need to carry out repairs, improvements or a system flush, but you haven’t done so 
Fixing your showers and their parts 
Repairing or replacing taps 
Any parts that are designed specifically for underfloor heating 
Supply of curved radiators 
Repair or replacement of electrical elements in radiators 
Replacing or topping up your system inhibitor unless we’ve removed it 
Any part of your central heating which directly supplies a swimming pool 
Plumbing 
Included 
All repairs to the plumbing system in your home including: 
Your hot and cold water pipes from your internal stopcock up to your taps and garden taps, and the flexible pipes to your kitchen appliances 
The hot water cylinder and cold water tanks including immersion heaters, toilet siphons, isolation, ball and radiator valves; and 
Your water supply pipe from the boundary of your property to your home 
 
A replacement of parts that we can’t repair 
Not Included 
Accidental damage 
Showers and their parts, sanitary ware, taps, spa baths, seals and grouting 
Water softeners, water filters and waste disposal units and taps that deliver boiling or filtered water 
Any parts that are designed to boost your mains water pressure 
Radiators 
Plumbing in detached outbuildings, swimming pools, fountains, ponds or water features and the pipes running to or from them 
Rainwater pipes and guttering 
Frozen pipes that need defrosting where there is no other damage 
Shared water supply pipes 
Water meters 
* A twelve month contract period and subject to an initial system inspection. Full terms and conditions available upon request. 
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